This article is intended for use by Ziptech Services Ltd clients.
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This article is intended for clients with CallSwitch Phone System
If you find this is not the case, then this article is not applicable.
Dial Codes (aka Short Codes) for CallSwitch Phones
This article lists all the CallSwitch dial/short codes that can used with your physical handsets and also Teams Phone System.
If you don’t have a ‘Dial Pad’ under the ‘Calls’ tab in your Teams, you user account is not setup for use with CallSwitch/Teams Phone System.
List of Dial/Short Codes
Short Code | Description | Example |
|---|---|---|
*11 | Park or resume a call in parking slot 1 | *11 |
*12 | Park or resume a call in parking slot 2 | *12 |
*13 | Park or resume a call in parking slot 3 | *13 |
*14 | Park or resume a call in parking slot 4 | *14 |
*15 | Park or resume a call in parking slot 5 | *15 |
*20 | Log in/out as a call queue agent. *20 followed by an extension (e.g. 1001) | *20 1001 |
*200 | Log in/out as a call queue agent. *200 followed by an extension (e.g. 1001) | *200 1001 |
*201 | Log out from all call queue agents. | *201 |
*21 | Log out from all call queue agents. | *21 |
*22 | Toggle the queue group availability for an extension. *22 followed by an extension (e.g. 1001) | *22 1001 |
*23 | Clear Queue Timeout | *23 |
*31 | Listen to extension | *31 1001 |
*32 | Whisper to the user on an extension *32 followed by an extension (e.g. 1001) | *32 1001 |
*33 | Join a live call taking place on an extension *33 followed by an extension (e.g. 1001) | *33 1001 |
*34 | Pause and resume call recording | *34 |
*35 | Pick Up an incoming call to an extension *35 followed by an extension (e.g. 1001) | *35 1001 |
*36 | Pick Up any incoming call | *36 |
*50 | Record a new audio file | *50 |
*55 | Log in or our from a hot desk phone | *55 |
*555 | in or our from a hot desk phone | *555 |
*700 | Park or resume a call in parking slot 1 | |
*701 | ark or resume a call in parking slot 2 | |
*702 | ark or resume a call in parking slot 3 | |
*703 | ark or resume a call in parking slot 4 | |
*704 | ark or resume a call in parking slot 5 | |
*71 | Set an unconditional call forward for your user *71 followed by an extension (e.g. 1001) | *71 1001 |
*88 | Pick up an incoming call to an extension *88 followed by an extension (e.g. 1001) | *88 1001 |