Accessing Voicemail Box

This article is intended for use by Ziptech Services Ltd clients.

STOP

This article is intended for clients with CallSwitch Phone System
If you find this is not the case, then this article is not applicable.

Accessing CallSwitch Voicemail boxes

This article will go through how to access your own voicemail box, as well as how to access another voicemail box.

Accessing Voicemail box via Mailbox Extension No.

This section will cover how to access voicemail boxes using a mailboxes extension number.

This will work for both handsets and Teams Dial Pad.

Tip:

Accessing Voicemail via the mailboxes extension number.

So long as you know the PIN (if the voicemail box has a PIN) then you can access and listen the voicemail messages from ANY handset or a Teams Dial Pad.

From Handset (Mailbox Extension):

1. Dial the extension of the voicemail box you’d like to access.

2. You may then be prompted for a voicemail PIN (if the extension has a PIN setup).

Example:

1001

1234

From Teams Dial Pad (Mailbox Extension):

1. Dial the extension of the voicemail box you’d like to access.

2. You may then be prompted for a voicemail PIN (if your extension has a PIN setup)

Example:

1001

1234

Accessing your own Voicemail

From Handset / Teams Dial Pad (using feature code):

1. Dial 8 followed by your own extension number.

2. You may then be prompted for a voicemail PIN (if your extension has a PIN setup)

Example:

81001

1235

From Handset (using physical button):

1. Locate the message (usually looks like an envelope) button on your physical handset.

2. You may then be prompted for a voicemail PIN (if your extension has a PIN setup)

Accessing Voicemail box via CallSwitchOne App

This section will cover how to access voicemail via the CallSwitchOne Desktop & Web App.

From  Desktop / Web App:

1. Find the Voicemail tab from the Call screen