Logging a ticket with Ziptech

Logging a ticket.

In this article we will outline the few ways that you can log a ticket with Ziptech.

Phone:

The first way you can log a ticket with Ziptech is by calling the support team on: 020 3981 0860. Here you can speak with the Ziptech team and log a ticket with us. If there is an engineer available you may be passed straight to one of the support team.

The Red Zed:

As long as you are on a Ziptech supported computer you will the Red Zed in the bottom right hand corner (You may need to click the ^ in the bottom right) You should then see the Red Zed. Here you can click the Red Zed and click the "Log a support ticket" button. This will take you to our website where you can fill in the form and log a ticket with us. After you have entered the information and submitted it, your ticket will be logged in our system and assigned to an engineer.

Email:

You can also email the support team directly. You can email the support desk at: support@ziptechservices.co.uk Your email will be logged into our ticketing system and your ticket will be assigned to an engineer.