This Knowledge Base Article is intended for our Fully Managed Clients that have Windows devices under our support.

If your device is not supported by Ziptech, this article does not apply to you.

Is my device under Ziptech Support?

To determine if your device is under Ziptech Support, please see below:
Windows Device
Look for a Red Z in the bottom right hand corner of your screen.
(Next to the date/time.)

MacOS Device
Look for a Red Z in the top right hand corner of your screen.
(Next to the date/time.)

What is Workstation Maintenance?

Workstation maintenance is scheduled maintenance tasks that applies to all devices under Ziptech Support.

Why do we do Workstation Maintenance?

Workstation Maintenance is used to keep your device not only up-to-date with the latest updates & patches, but also performing as well as it can be.
Updates are especially important to keep on top of for security reasons.

What does Workstation Maintenance Involve?

The maintenance includes (but is not limited to):

Microsoft Windows (10/11) Updates
Microsoft Office Application Updates
Third-Party Application Updates (Google Chrome, Adobe Reader, etc.)
Performance Tasks (Maintenance aimed at keeping your device responsive)
AV Quick Scans
AV Full Scans

When is Workstation Maintenance Scheduled for?

Ziptech Maintenance happens on Monday, Tuesday, Wednesday. Most of the tasks happen silent during the day in the background without you needing to do anything.

However there a couple of timings you should be aware of for successful updates and patching:

Task	Day	Time
Patch Detection	Mon, Tue, Wed	Daytime
Patch Pre-Download	Mon, Tue, Wed	Daytime
Patch Installation	Mon, Tue, Wed	Overnight
Patch Reboot	Mon, Tue, Wed	Overnight

What do I need to do for Maintenance Nights?

In order for your device to successfully install updates and patches which are part of our maintenance tasks there are couple of things we need.

Note:

If your Ziptech supported device is a Full Tower desktop PC (not a laptop). Then only step that applies to you is 3.

Ensure your laptop is plugged in and charging.
Ensure your laptop lid is open and the device is powered on.
Ensure your device has an active and working internet connection.