This article is about the User Identity Verification process for Ziptech’s support clients.
We will cover in this article what the process is, why it exists and what exactly CyberQP is.
Frequently Asked Questions
What is User Identity Verification?
User Identity Verification is a way of verifying your identity when you call our Support Desk, this is for security purposes.
You can also verify you are talking to a Ziptech Support Desk member.
Why does Ziptech have a User Identity Verification process?
With IT Security and Social Engineering attacks becoming ever more prevalent, we need to ensure the security of our clients and also ourselves.
By following this process, we can ensure that we are dealing with genuine support requests from verified users, not someone impersonating them.
Furthermore, you can ensure you’re being contacted by a Ziptech Support Desk member should you so desire.
Do I have to abide by the User Identity Verification process?
Yes, all Ziptech support clients will be subject to the User Identity Verification Process. This protects your company as well as you being certain that you are conversing with a Ziptech technician.
What does Ziptech use for the User Identity Verification Process?
We are very proud to be partnered with a global leader in Privileged Access Management (PAM) & End-User Access Management (EUAM) solutions, CyberQP.
With CyberQP we are able to streamline the Identity Verification Process, allowing us to complete a verification from the initial request in 10 seconds or less!
Other supported verification methods include:
CyberQP’s proprietary “Quickpass Self-Serve” mobile app
Microsoft Authenticator app
What is the Quickpass Self-Serve app?
QuickPass Self-Serve app is the name of the iOS & Android app (by CyberQP) that enables Ziptech Services to carry out our Identity Verification process with blistering speed!😁
Example Scenarios
Checkout the example scenario article here for to learn more about what an Identity Verification looks like!
When will I be asked to verify my Identity?
You will be asked to verify your Identity on tickets that are requesting a change, because these types of requests have the greatest security risk.
Example of tickets that qualify as change request tickets:
Password reset / change
Add user to group
Add user to shared mailbox
Install application that is not on any pre-approved list
Add email address to global allow / block list
Please see the below image for a visual representation of what the process looks like:.png)