Requires ZipConnect The information in this article is for ZipConnect, a service offered by Ziptech Services. If you do not use ZipConnect this article does not apply to you. Connecting to an Assigned Machine Using ZipConnect From a Web Browser: Go to https://companyname.screenconnect.com (Replace companyname with your companies name) Select Login at located in the top right hand corner of the page. Select Connect with Azure Active Directory on the login form. If you're not already signed into Office 365 on your web browser you will be taken to a login page to sign in using your 365 credentials (usually the same as your PC login) Once logged in you will see the machines available for you to connect to, select the machine and press Join (or right click the machien and press Join ) . You will see a message that says Join Session , if the client

This article will talk about the standard Ziptech build process and why it is necessary for us to go through this process. Why does my PC have to be initially configured by Ziptech? Contrary to popular belief a workstation (PC or Mac) is not ready to be used “out-of-the-box”. There is a significant amount of work required to prepare your PC. If not done correctly this can waste a huge amount of your time and cause considerable stress down the line. What is involved in the configuration of a new Windows PC? The following work is carried out in the Ziptech workshop before your PC is sent out: Initial OS configuration – time zone, language, keyboard layout, computer name, local administrator account creation Update OS with the latest patches Uninstall any unwanted applications installed by hardware manufacturer Install Microsoft Office suite, Adobe Reader, latest version of Java, .net

This article will talk about the steps to take when you need to adjust your Speaker and Microphone settings for Teams. If you don't use a headset or webcam then this article will most likely not apply to you. Open Teams and click on 3 dots next to your profile icon (located at top right) to find the settings menu option. Click on 'Devices' on the left hand side of Teams settings, this is where we'll change our audio/video settings. In the example below, you can see that I have chosen my Corsair headset as my audio device which applies to 'Speaker' and Microphone but you can change these indivdually. Select, the audio device you're using and make a test call. Click on the animated GIF to enlarge the image.

This article will guide you through reinstalling Microsoft Teams on Windows 10. Click on the Windows 10 Start button, type 'Add or remove programs' and click on the first result: Under Apps & Features, click on the search box, type in 'Microsoft Teams', click on the result and click 'Uninstall': You should get a prompt saying "This app and its related info will be uninstalled.", click uninstall: It'll take a few minutes to uninstall Teams. Once it's uninstalled it shouldn't appear in Apps & Features any longer. Now reinstall Teams by going to the following page: https://www.microsoft.com/en-gb/microsoft-teams/download-app When on the page, click the download button and click on the downloaded file: The file might be located at the bottom of the browser if you're using Chrome. You should see a pop up, it'll take a couple of minutes

In this article we will talk about the steps you can take to run a speedtest on your internet line. This can be great for finding out why your websites or video calls are performing poorly and a great bit of information for you to tell your Ziptech Engineer. Go to https://speedtest.net Click the "Go" button in the middle of the screen. Wait for the speedtest to complete. Make a note of the; Ping, Download speed and Upload speed. The speedtest is now complete. If you have any issues while trying to run a speedtest please contact a Ziptech Engineer and we will be happy to help.

This Knowledge Base Article is intended for our Fully Managed Clients that have Windows devices under our support. If your device is not supported by Ziptech, this article does not apply to you. Is my device under Ziptech Support? To determine if your device is under Ziptech Support, please see below: Windows Device Look for a Red Z in the bottom right hand corner of your screen. (Next to the date/time.) MacOS Device Look for a Red Z in the top right hand corner of your screen. (Next to the date/time.) What is Workstation Maintenance? Workstation maintenance is scheduled maintenance tasks that applies to all devices under Ziptech Support. Why do we do Workstation Maintenance? Workstation Maintenance is used to keep your device not only up-to-date with the latest updates & patches, but also performing as well as it can be. Updates are especially important to keep

This article will talk about the steps needed to add a colleague to an alredy exisitng Team, within Teams. If you find you can't add someone to a team, you will need to get the owner of the Team to add that person for you. Open Teams, right click on the team you want to add someone to and click "Manage Team" Then click "Add Member" in the top right. Then in the box that appears type the email address of the person you would like to add then click "Add".

This article will talk about the steps needed to disable Voicemail messages in Teams. This is useful if your using Teams in conjuction with a PBX to make and recieve calls. You cannot have both Teams voicemail and PBX voicemail active as issues arise from this. Open Teams and find the settings menu. Once in the settings menu go to the 'Calls' tab. Under the 'Calls' tab, change the 'If unanswered' option to 'Do nothing'.

This article guides you through installing MS Teams. You should be able to install Teams without the need for admin rights. Please go to the following page: https://www.microsoft.com/en-gb/microsoft-teams/download-app When on the page, click the download button and click on the downloaded file: The file might be located at the bottom of the browser if you're using Chrome. You should see a pop up, it'll take a couple of minutes to install: Once finished, Teams should automatically open:

How to Uninstall old versions of Exclaimer Cloud and then download and install the latest version Please click on the below 5 minute video to be guided through this easy, Zero-Configuration process.

DKIM (DomainKeys Identified Mail) is used to verify that the content of an email is trustworthy, meaning the content has not been changed from the time the email was transmitted by the sending mail server. This additional layer of trust is established using a standard public/private encryption key signing process. The domain owners must add a DNS entry for their email server and include their public DKIM key. The DKIM key can be used by receivers to verify that the DKIM message signature is correct. For the sender, the email server signs the emails with the corresponding private key. This diagram shows how the DKIM process works, from the DKIM Key’s all the way to the Intended recipient’s inbox. Note: DKIM will not stop all malicious actors from attempting to use your domain to send email. The Recipients mail server must be setup to perform sender authentication

Thia article will talk about the personalised migration proccess that we carry out at Ziptech. Under what conditions might I require a personal migration? If you require any additional changes outside of the standard or customer specific setup these will need to be performed as part of a personal migration. This may include 3rd party program installation and configuration, local file transfer or specific configuration changes. For any queries on whether a migration will be required please feel free to contact our support line on 0203 981 0860. What is involved in the personal migration process? Installation and configuration of personal software applications and printers Migration of personal settings to new machine, where possible Migration of personal data to new machine How long will the migration process take? This will depend on the number and type of items that are being copied from your current workstation. We normally estimate the

This article will show you how to update your 'Remote Desktop' application Tips: Closing the 'Remote Desktop' application when an update is available will result in the update automatically installing. Checking for available updates If there is an update available for 'Remote Desktop' you will see a green blob in the top right of the usual three dots: Installing available updates Select the three dots that show the green blob, then select 'Update available' . Once the below box disappears the 'Remote Desktop' application will re-open automatically and be on the latest version:

Tuning your home Broadband This article will go through some of the steps to help you better work from home. These steps will attempt to make the best of the internet connection that you have at home. 1. Carry out a speed test. This will show you what speed you're actually getting. Carry out a few tests over several days and vary the times you carry out the test. We would suggest using https://www.speedtest.net/ To get more indepth steps see this article: Running a Speed test 2. Talk to your ISP. If you have a problem with your connection, we suggest contacting your provider in the first instance. They should be able to help you work out what the cause is and how you might be able to fix it. 3. Some electrical devices can cause interference. Halogen lamps, electrical dimmer switches, stereo or computer speakers

Information This article is intended for use by clients of Ziptech Services Ltd that have device support for Apple devices. Warning If you don't use or are not sure if Ziptech Services support your Apple devices, please check with whoever is the primary contact for Ziptech Services at your company. How to reset your own password for Mac Login Before you begin If your company currently does not use Addigy Identity for mac device login, this does not apply to you. If this is the case, please raise a support ticket through usual means for assistance resetting your mac login password. Resetting Password from Mobile or another device You can also peform the below steps that involve a browser on any other device you have access to. I know my current password and can login to my mac Sign into https://portal.office.com and navigate to "View Account

Intended Users This article is intended for use by clients of Ziptech Services Ltd that have device support for Apple devices. If you don't use or are not sure of Ziptech Services support your Apple devices, please check with whoever is the primary contact for Ziptech Services at your company. What are Major macOS Updates A Major macOS Update is an update that upgrades your macOS operating system from one major version to another major version. For example upgrading the operating system from macOS Ventura (13.x.x) to macOS Sonoma (14.x.x). How are the Major macOS Updates applied? If Ziptech Services manage your Apple device estate than we will test the upgrade with one of your mac devices to ensure that no Line of Business applications are broken by the OS upgrade. We test with one device first since Apple OS upgrades have a tendancy to

This article will show you how to enable 'Status Notifications' for when your collueages appear 'Available' or go 'Offline'. Open Teams and find your Profile icon in the top right, expand this and click on Settings. Under the Notifications tab find 'People' and press 'Edit' next to 'People'. Under the screen that appears, search for and add people that you wish to recieve status updates for. Click on the animated GIF to enlarge the image.

This article will take you through the steps needed to be able to use Virtual office from home. Virtual office is a web based application that can be used on any computer with a modern browser, we would recommend using Google Chrome for it. You will need to open your virtual office link, this will be sent to you by either Ziptech or from someone in your company. Once you are on the login page you will need to sign in with your normal PC login details. Once signed in you should then see a link to your PC, please click this link and it will take you straight to your work computer. If you need further help, please see the video below from Ziptech. Your browser does not support the video element.

Information This article is intended for use by customers of Ziptech Services Ltd that use Barracuda Email Security. Warning If you don't use or are not sure if you use Barracuda Email Security please check with whoever is the primary contact for Ziptech Services at your company. What is Barracuda MSAT? Short Video Explanation Your browser does not support the video element. Barracuda Manages Security Awareness Training (referred to as MSAT or Phishline) helps organizational security by providing routine end user training. End Users are the first line of human defence in any organizations security, and are also most commonly the cause of data breaches. This Service is included ONLY in Barracuda Total Protection package For more info on Complete and Total Protection see What is Barracuda Email Protection? How does it work? Barracuda MSAT will send your end users two types of emails every month. The first is

Information This article is intended for use by customers of Ziptech Services Ltd that use Barracuda Email Security. Warning If you don't use or are not sure if you use Barracuda Email Security please check with whoever is the primary contact for Ziptech Services at your company. What is Barracuda Email Protection? Barracuda Email Protection consists of several products that help secure an organization by scanning and filtering unwanted or malicious emails and email bound threats. Ziptech Services are a Partner & Reseller of Barracuda and this is the service we've choosen to protect our customers email environments. Currently there are two Email Protection packages we offer, Complete Protection or Total Protection (see below for more information) . What is Barracuda Total Protection? Barracuda Total Protection is a bundle of products from Barracuda that culminate in providing protection for email and Office 365. This includes email filtering for Inbound and